General Terms of Contract
Snoexpress Pty Ltd ACN 124858706
Snoexpress Pty Ltd and its suppliers reserve the right to cancel, change, divert, postpone, amend or delay any of its services, or provide alternative transport by another licensed company. Snoexpress will not be held liable for any expense incurred to anyone affected by any of these modifications to the scheduled departures including missed connections and/or flights and stopover accommodation. Snoexpress do not guarantee to meet connecting services, regardless if they were booked together as a package or if adequate time was allowed for connection. Travel insurance should be considered.
Snoexpress does not accept any "on the spot" bookings. All travel must be pre-booked through Snoexpress or a travel agent. Reservations can be made online up to 72 hours before departure. For bookings within 72 hours, call 1800 642 112. Late bookings fees may apply. Passengers must be at the coach pickup point 10 minutes before scheduled departure. Etickets are used for coach and airline documentation. This documentation must be provided when checking in or boarding a service. Upon booking, an eticket will be sent to the designated email address. If this is not received, Snoexpress should be contacted before departure as etickets are needed for boarding.
Changes, Refund and Cancellation Fees
Cancellation conditions: Non refundable, non transferable
Amendment Fee: Changes requested to confirmed bookings, will attract a fee of $35 per person per change regardless if the amendment is adding to the total of the booking. This fee is in addition to amendment and/or late booking fees and also to all charges levied by airlines, hotels and ground operators.
Conditions of Travel
Bookings are essential and non-refundable and non transferable.
Luggage allowance for coach: 2 cases, 1 pair of skis or snowboard & boots per person. Additional luggage charged at $10 per item.The carriage of illegal drugs, smoking and consumption of alcohol in the coach is NOT permitted. The company reserves the rights to deny boarding to any intoxicated persons or off load any passengers who ignore company regulations or directives.
Luggage allowance for air: See your airline website for full details or contact the Snoexpress office.
Client responsibility: It is the responsibility of the client to contact their travel consultant as soon as possible if they experience any problems or issues while they are away or if they miss any of their transfers or travel arrangements. The client voids Snoexpress of any responsibility if they do not contact Snoexpress within a reasonable time window. It is the travellers responsibility to give Snoexpress their correct contact number and to have this phone on them the day of travel so they can be contacted with any last minute changes.
Airline disclaimer: All airlines are involved in the tour packages as an air carrier only and shall carry no responsibility for statements in the literature relating to the tour or any of its features. The agent shall indemnify these air carrier against any claims, action, loss or damage which may be made against them or which they may incur as a result of any misdescription or misleading information contained in the tour literature.
Travel Insurance: It is highly recommended that at time of booking, you consider purchasing a travel insurance policy of your choice to cover loss, damage, illness, injury or other unexpected circumstances.
Infants: Infants must be under the age of 2 years at time of travel. Infants will not be allocated a seat however if a seat is needed, the infant should be booked as a child.
Currency: All prices are in Australian Dollars